Monday, August 27, 2012

Airtel directed to pay Rs.6,000 to subscriber for not activating SIM

Airtel has been asked by a consumer forum to pay a sum of Rs.6,000 to one of its subscribers for having failed to activate her SIM card, despite charging her for it. In her affidavit that which she submitted to the East District Consumer Disputes Redressal Forum, complainant Asha Sharma stated that she paid Rs.1,000 to Airtel to avail of the operator's services. Airtel, however, as per the affidavit, did not activate Sharma's mobile connection, despite repeated requests.

Reports further quote the forum President N A Zaidi as saying that Sharma claims that she had issued a cheque of Rs.1,000 to Airtel, who did not activate the connection. Zaidi adds that Sharma has not provided the forum with any evidence to the effect that the cheque was encashed. In the affidavit, however, Sharma claims that the cheque has been encashed by Airtel and the SIM card had not been activated, Zaidi added further.

The report further quoted him, "This affidavit is uncontroverted (un-challenged). Therefore, there is no reason to disbelieve it. We direct opposite party to refund Rs 1,000 to the complainant towards the cost of the SIM along with a compensation of Rs 5,000 for harassment and as litigation charges."

Elaborating further, the report adds that in her complaint, Sharma detailed that she had gone for a new scheme/product by Airtel, called Airtel Money, for which she had paid Rs.1,000 by cheque. Airtel issued her a SIM card, saying that the connection would be activated as soon as the cheque is encashed. As per her complaint, Sharma narrated that Airtel encashed the Rs.1,000 cheque and did not activate her connection as promised.

The report further added that "The forum decided to proceed ex-parte against the telecom major as "in spite of notice sent by registered post, opposite party did not contest the case. The bench also directed Sharma to return the SIM card to Airtel."

Airtel Money is now a popular service, which the operator only recently expanded to 300 key cities after a successful launch in Delhi NCR and Chennai. With Airtel Money, users need to load cash on their mobile devices, which can then be used to pay utility bills or recharges at about 7000+ merchant outlets. Airtel also brings in the feature to transfer money from one Airtel Money wallet to another Airtel Money Wallet and bank accounts. This will allow users to transfer money across the nation.

One can subscribe to Airtel Money by dialing *400#, registering on or by visiting the Airtel gallery and filling in the form by providing appropriate documents. Just choose your MPIN to activate the account and load cash through Airtel retail outlet or net banking account. Customers can opt for Express account or Power account. The Express account has a daily spending limit of Rs.10,000 and is applicable to utility and recharge bills, while Power account has daily spending limit of Rs. 50,000 and can be used for utility and recharge bills and also merchant outlets, online shops and transfers.


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